1. Our refund policy is applicable only within 15 days from delivery date.
2. Should the client request for a refund after 15 days, there will be a corresponding charge of 30% for proofreading and 50% for corresponding rework.
3. We reserve the right to conduct a proofreading review if there are issues raised on quality before processing a request for a refund.
4. The request shall be considered if the results of the review is able to validate a failure in our stated quality standards and guidelines. A revised copy shall be requested from the client.
5. This refund policy does not apply to Rush orders and audio or document files are of poor quality. Reworks do not apply under these conditions.
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